At Anniemae, client pride is our pinnacle priority. We try to make sure that every one of our merchandise meets your expectations; however, we recognize that now and again returns or refunds can be necessary. This coverage outlines the specific occasions below in which you may request a go-back or refund and the unique tactics for every scenario.

1. General Return & Refund Eligibility

To be eligible for a go-back or refund, objects should meet the subsequent conditions:

• Items should be unused, unwashed, and in their authentic circumstance with all tags attached.
  
• Returns should be initiated within 7 days of receiving your order.
  
• Proof of purchase (e.g., an order affirmation e-mail or receipt) is required.
  
• Please word that sure objects, along with sale objects, gift cards, or personalized merchandise, are non-refundable and can not be again except if they come broken or defective.
  

2. How to Request a Return or Refund

To begin the go-back or refund process, please comply with those steps:

• Contact Us: Email our help group at support@anniemae.store together along with your order number, a quick description of the issue, and snapshots of the object (if applicable).
  
• Receive Return Instructions: Once your request is reviewed, we can offer you go-back instructions, which include the go-back transport code and any transport labels if necessary.
  
• Ship the Item: Pack the object securely and ship it back to the furnished cope with. We propose the usage of a trackable transport service, as we can not assure receipt of your object again without tracking.
  

3. Return & Refund Scenarios

3.1 Damaged, Defective, or Wrong Item Received

If your object arrives broken or defective, or in case you get hold of the incorrect product, we genuinely express regret for the inconvenience. Here's what to do:

• Contact us within 7 days of receiving the product and offer snapshots of the damage or wrong object.
  

We will provide the subsequent options:

• Replacement: We will ship a brand new product free of charge.
  
• Refund: You can choose a complete refund, which includes the authentic transport fee.
  
• Return Shipping: Anniemae will cover go-back transport charges for broken, defective, or incorrect objects.
  

3.2 Item Not Delivered (Lost in Transit)

If your order has now no longer arrived in the predicted shipping window, please contact us at support@anniemae.store. We will look at the difficulty with the carrier, and if the bundle is shown as lost:

• We will provide a complete refund or ship a substitute order at no extra cost.
  

3.3 Order Cancellation (Before Shipping)

If you want to cancel your order, please contact us at once at support@anniemae.store. Orders can best be canceled in the event that they have not yet been processed for shipment. If the cancellation is successful:

• You will get hold of a complete refund in your unique charge method.
  

If the order has already been shipped, you may want to observe our preferred go-back method as soon as the object arrives.

3.4 Incorrect Size

We apprehend that on occasion matters don't work out. If you would love to go back an object due to the fact you ordered the incorrect length:

• You can request a go-back within 30 days of receiving your order.
  
• The object needs to be in its unique situation with tags attached.
  
• Return Shipping Costs: You are liable for go-back transport prices except when the go-back is because of a blunder on our part.
  
• Refund Process: Once we get hold of and look at the lower back object, we are able to trouble money back in your unique charge method, minus any unique transport fees.
  

4. Refund Process & Timeline

Once your lower back object has been acquired and inspected, you'll be notified through electronic mail of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund might be processed in 5 to 7 business days in your unique charge method. Please note that, depending on your charge provider, it can take a few more days for the refund to be pondered to your account.
  
• Partial Refunds: In a few instances, partial refunds can be granted (e.g., objects that might be broken because of purchaser handling).
  

5. Exchanges

If you want a specific length or color, please request a trade by emailing support@anniemae.store. We will set up for the trade, provided the favored object is in stock. In instances wherein the object is out of stock, you may have the choice of receiving money back or selecting a specific product.

6. Non-Refundable Items

Certain objects aren't eligible for going back or refund, including:

• Final Sale Items: Products marked as very last sale or clearance.
  
• Gift Cards
  
• Personalized or Custom Items
  

At Anniemae, we attempt to make certain you're absolutely satisfied with each purchase. If you've got any questions or want help with a go-back or refund, don't hesitate to reach out to us at support@anniemae.store. Thank you for trusting us to carry pleasure and fashion in your child's wardrobe!